Shipping policy

We currently deliver products across Tamil Nadu.

For selected products and verified customers, we may also offer delivery to other states in India. Shipping availability depends on the product, delivery location, and logistics serviceability.

If delivery is not available for your location, our customer support team will notify you after the order is placed.

Shipping Charges

Shipping charges are calculated based on:

  • Product weight
  • Package dimensions
  • Delivery location
  • Shipping method selected
  • Total order value (where applicable)

The exact shipping charges will be displayed during checkout before you complete your purchase.

Some products may qualify for Free Shipping based on promotional offers or order value. Please refer to the product page or checkout page for applicable shipping charges.

Order Processing

  • Orders are typically processed within 1 business day after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festivals, promotional sales, or high-demand periods, order processing may take slightly longer.

Once your order is shipped, you will receive a confirmation via email, SMS, or WhatsApp (where applicable) along with tracking details.

Estimated Delivery Time

Estimated delivery times may vary depending on your location.

Delivery Area Estimated Delivery Time
Palladam & Nearby Areas Next-Day Delivery (where available)
Within Tamil Nadu 1–3 Business Days
Other Serviceable Locations 3–7 Business Days

Please note that delivery timelines are estimates and are not guaranteed.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full Name
  • House/Building Number
  • Street Name
  • Area/Locality
  • City
  • State
  • PIN Code
  • Mobile Number

Valliz.in shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address information.

Delivery Attempts

Our delivery partners will usually attempt delivery according to their standard procedures.

If the customer is unavailable during delivery:

  • Additional delivery attempts may be made by the courier partner.
  • The customer may be contacted to reschedule the delivery.
  • If delivery remains unsuccessful, the order may be returned to us.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Transport or logistics disruptions
  • Government restrictions
  • Remote delivery locations
  • High order volumes during festive seasons
  • Manufacturer dispatch delays

We appreciate your patience and understanding in such situations.

Delivery Confirmation

An order will be considered successfully delivered when:

  • The courier partner confirms delivery through their tracking system.
  • The package is received by the customer or an authorized person at the delivery address.

If you believe your order has been marked as delivered but has not been received, please contact our customer support within 48 hours so we can investigate the matter with the courier partner.

Damaged or Tampered Packages

We strongly recommend inspecting your package before accepting delivery.

If you notice:

  • Damaged packaging
  • Open or tampered package
  • Missing items
  • Wrong product

please refuse the delivery (where possible) or report the issue to Valliz.in within 24 hours of delivery.

Supporting photographs or an unboxing video may be requested to process your claim.

Undelivered or Returned Orders

If an order is returned to Valliz.in due to:

  • Incorrect delivery address
  • Customer unavailable after multiple delivery attempts
  • Refusal to accept delivery
  • Failure to respond to courier communications

the order may be cancelled.

Refunds, where applicable, will be processed after deducting:

  • Shipping charges
  • Return shipping charges (if applicable)
  • Any handling fees incurred

Customers wishing to have the order re-shipped may be required to pay additional shipping charges.

Order Tracking

Once your order has been dispatched, you will receive shipment tracking information through email, SMS, or WhatsApp (where available), allowing you to monitor your delivery status in real time.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Valli Electronics

Address:

111 A1, SAS Complex,

Trichy Road,

Palladam – 641664,

Tamil Nadu, India

Phone: +91 85262 85262

Email: valliaudios@gmail.com

Business Hours:

Monday – Saturday

10:00 AM – 7:00 PM