Refund policy

At Valliz.in, customer satisfaction is our priority. We strive to deliver genuine products in excellent condition and within the promised delivery timeline. Please read our Refund, Return & Cancellation Policy carefully before placing your order.

Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • To request a cancellation, please contact our customer support immediately:

If your cancellation request is approved before dispatch, the full payment will be refunded to your original payment method.

Returns

We accept returns only under the following circumstances:

  • The product received is damaged during transit.
  • You received an incorrect product.
  • The product has a manufacturing defect.
  • The product is missing accessories or parts.

To be eligible for a return:

  • You must notify us within 24 hours of receiving the product.
  • The product must be unused, uninstalled, and in its original packaging with all accessories, manuals, warranty cards, and invoice.
  • Clear photos or videos of the product and packaging may be required to process your request.

Products will not be eligible for return if:

  • They have been used, installed, or damaged after delivery.
  • The original packaging or accessories are missing.
  • The return request is made after the specified time period.
  • The issue is due to improper use, mishandling, or normal wear and tear.

Delivery Inspection

We request customers to inspect the product carefully at the time of delivery.

If you notice:

  • Physical damage
  • Tampered packaging
  • Missing items
  • Wrong product

please inform the delivery personnel (if applicable) and contact Valliz.in immediately before accepting the delivery.

Once the product has been accepted and signed for, return or refund requests for physical damage may not be accepted unless covered under the manufacturer's warranty.

Refund Policy

Once your return request has been approved and the returned product has been received and inspected, your refund will be processed.

  • Refunds will be credited within 7–10 business days (depending on your bank or payment provider).
  • Refunds will be made through the original payment method whenever possible.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after the required bank details are provided.

Shipping charges, installation charges, or other service fees (if applicable) are generally non-refundable unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 24 hours of delivery.

Please provide:

  • Order Number
  • Product Name
  • Photos or videos showing the issue
  • Description of the problem

Our support team will review the request and arrange a replacement, repair, or refund as applicable.

Manufacturer Warranty

Most electronic products sold on Valliz.in are covered by the manufacturer's warranty.

Warranty claims, repairs, and servicing are handled by the respective brand's authorized service centers according to their warranty terms and conditions.

If you require assistance, our customer support team will be happy to guide you to the appropriate service center.

Non-Returnable Products

The following products are generally not eligible for return unless damaged or defective upon delivery:

  • Products damaged due to customer misuse or improper installation
  • Products without original packaging or accessories
  • Products with physical damage after delivery
  • Consumable items and accessories (unless defective)
  • Customized or special-order products (if applicable)

Contact Us

For any questions regarding cancellations, returns, refunds, or warranty support, please contact us:

Valliz.in

📞 Phone: +91 85262 85262

📧 Email: valliaudios@gmail.com